Customer order specialist signify auckland city auckland

Signify - Auckland City
new offer (13/10/2019)

job description

Auckland City, AucklandWe are? Signify, the new company name of Philips Lighting, is the global leader in lighting building on 125+ years of innovations. Our purpose is to unlock the extraordinary potential of light for brighter lives and a better world. We are proud to be ahead of the game in the Internet of Things and on track to be carbon neutral by 2020. We learn through disruptive challenges and our performance is powered through our diverse teams. Our Philips products, Interact connected lighting systems, and data-enabled services transform people?s lives in homes, buildings, and public spaces. We define the meaning of light?join us to #findyourmeaning @ Signify! Together we can? Directly enable delivery reliability and customer satisfaction and includes key tasks such as provision of direct sales support to customers, advice on product availability, pricing, order and delivery status. The role is also concerned with facilitating the effective and timely resolution of complaints and other general enquiries. More specifically, your responsibilities will include:
Sales order entry and processing ? accurately and timely processing of orders Directly manage credit related issues ? review, validate and get authorization for the clearance of pricing claims and manage the generation and execution of returns Analysis and reporting ? review and report on transport damages and related claims Manage customer service enquiries ? Support Sales representatives and Key Account Managers in responding to customer demands and requests Complaint resolution ? Manage, register and resolve customer complaints in an appropriate and responsive manner Ad hoc administrative tasks ? daily reporting of products out of-stock, monitoring of expected price report, filing and archiving of orders You are? Open minded, customer-centric, curious and innovative and aligned with our company values and aims and you bring the following experiences and competencies:
Two (2) years Customer service / call center experience, with order management exposure Ability to deal with dissatisfied customers and verbal complaints, in a positive manner SAP user experience and proficiency with MS Excel is a must High level of written and oral communication skills

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Customer order specialist signify auckland city auckland

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