Customer Project Delivery Manager

Auckland transport - Auckland City
new offer (05/07/2020)

job description

Customer Project Delivery Manager
What unprecedented times we are all in! We are optimistic the government will continue to move New Zealand down through the Covid-19 alert levels. With this in mind, we are continuing to work behind the scenes to source for critical roles and to identify the talent we need to deliver our Easy Journey\ 's promise.
We aren\'t just roads and public transport, AT is all about innovating and transforming how our city moves and connects. Engaging communities, creating accessibility for all, enabling growth - genuinely contributing and shaping the future of our vibrant city!
About our role:
We have an exciting opportunity for a Customer Project Delivery Manager to join us at Auckland Transport, and play a critical role in our transformation to deliver great customer experiences and outcomes that shape the future of Auckland.
This role will lead the delivery of customer outcomes across infrastructure projects, town centre, precinct programmes and events. You\ 'll lead the implementation of customer experience strategies, demonstrate thought leadership around customer experience best practices, identify change, remove barriers and bring agile teams together to make improvements to the end-to-end customer experience.
A bit about you:
You\ 'll bring experience leading the delivery and implementation of projects and programmes across customer-centric teams and organisations. You\ 'll have previous exposure driving organisation-wide transformation, and have the ability to apply agile tools and methodologies to drive cross-functional collaboration.
You\ 'll possess effective and organised leadership skills, strong problem solving and critical thinking ability, and can navigate through ambiguity. Your collaborative and adaptive approach will enable you to drive strong engagement across teams and the wider organisation.
We\ 're looking for an enthusiastic project lead that encourages participation and delivers results.
In addition to this, you have a robust mix of the following skills and experience:
Extensive experience in a Project and/or Programme Management role and leading agile teams or squads
Critical thinking skills and a commitment to deliver great customer experiences
The ability to think strategically with a direction towards the bigger picture
The ability to operate effectively in ambiguous situations and across large, complex environments
Experience in developing business cases, project plans, budget, and value realisation
Strong problem-solving skills and the ability to pre-empt problems
Effective interpersonal and communication skills
Experience in Microsoft Office applications
Experience in project and change management tools and frameworks
At AT we embrace inclusion and fully support building a diverse workplace, to support this, our Flexible Working initiative empowers our people to work flexibly in ways that work for them, our customers and our business. All flex options are discussed with individual and teams needs in mind, we invite all candidates to talk to us early in the hiring process about how flex might work for you.
AT is also committed to creating a diverse and inclusive workplace where people come first, we feel safe, respected, valued and supported, regardless of our differences.
Our values are also woven into all we do at AT, we recently co designed our refreshed values, we wanted them to be meaningful and real;
Manaakitanga - We care ??..Full stop
Tiakitanga - Safe with us
Whanaungatanga - We connect
Auahatanga - Better, bolder, together
In addition, we also offer:
A chance to work on diverse projects unique to NZ i.E. no other infrastructure projects of the complexity and size across NZ
Investment in your professional development and training
Opportunity for greater leadership and accountability, the authority and autonomy to make lasting decisions
Modern waterfront-based office
Paid parental and partner leave
Study assistance
Health and Wellbeing benefits
Professional membershipsWith the organisational mandate and executive support, now is your time to lead innovation across an organisation that is growing and focused on being progressive and customer centric!
Apply now and begin your journey with Auckland Transport!

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Customer Project Delivery Manager

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