Customer Service Manager
We are a business featuring the highest quality and service in the laundry industry and related services looking for an enthusiastic, capable candidate for a full-time role for Customer Services Manager in the running of our Auckland based business. Essentials:
Relevant business qualification andwork experience in a similar area is a pre-requisite;
Must be able to work independently.Must be able to work flexible hours. Job Summary:
Improve customer service experience, create engaged customers and facilitate organic growthTake ownership of customers issues and follow problems through to resolutionDevelop service procedures, policies and standardsKeep accurate records and document customer service actions and discussionsRecruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowermentKeep ahead of industry’s developments and apply best practices to areas of improvementControl resources and utilise assets to achieve qualitative and quantitative targetsAdhere to and manage the approved budgetMaintain an orderly workflow according to priorities Apart from the above, You must have a good work history – It is significant to understand that you must turn up to work each day unless you have a reasonable excuse. This is a highly committed role, if you feel like you are up for the challenge, then look no further, this role may be what you have been searching for! Applicants for this position should have NZ residency or a valid NZ work visa.