Housing Services Referral Coordinator

Emerge aotearoa - Auckland City
new offer (28/05/2020)

job description

Whiria te tangata - Weave the people together. Provide empathy and support to Tangata Whaiora
Mauria te pono - Believe in yourself. Be supported by your team.
Aroha ki te tangata, ahakoa ko wai te tangata - love people in spite of who they are. Be non judgemental in your role
Emerge Aotearoa is a social services organisations providing a range of services to Tangata Whaiora, including Health and Disability, Youth and Emergency Housing. Our kaimahi all have a common goal - helping people realise their potential with the aim of supporting people to live their best life as independently as possible.
The role;
We\'re seeking an interactive Referral Coordinator to join our Emergency Housing Team which provides safe and warm accommodation to people and their Whanau that have been affected by mental health or addiction issues, disability, trauma, violence, homelessness, poverty or dislocation.
In this role you\ 'll be first point of contactfor social services agencies and you\ 'll be the \'go to\' person for your colleagues. You will work closely with those that support families in need. Most of the work you will complete will be admin and process orientated such as;
Maintaining client information on our databases (record base)
Receive, manage and process any referrals received from the Ministry of Social Development
Updating trackers and other information
Coordination and facilitation of referrals
Client care - ensuring that our clients feel valued and following up to ensure their needs have been met
Liaising with staff from all levels.
People will often refer to you as the\ 'organiser\' of the group, communication and making people feel at ease is where you thrive - and you don\ 't mind picking up the phone and talking to people from all walks of life and all levels of staff. You\ 'll love to focus on buildingrelationships with clients over the phone and getting stuck into tasks as well as being details focused and adept at prioritising. You\ 'll need to be computer savvyand ideally have a call centre, referral, data entry or financial administration background.
What\ 's in it for you?
We\'re serious about professional development - here at Emerge Aotearoa there is so much opportunity to develop, learn and grow, and we have our own team to help people do just that!
Join a great team of people who care about supporting and making a difference in the community
You\ 'll be rewarded by helping people to reach their goals - in return we\ 'll also help you to reach yours
No two days will ever be the same, in this challenging yet rewarding role
A supportive team
Great job satisfaction, you\ 'll be improving someone\'s life and realising their potential.
How to apply;
To apply for this role please visit our careers site careers.Emergeaotearoa.Org.Nz and register your details - Applications close Friday 5 June 2020.
At Emerge Aotearoa you\ 'll be rewarded by helping people to reach their goals - we\ 'll also help you to reach yours.
Realising potential - Tautokohia te mana tangata
Reference # 22622
Posted on 21 May 2020
Closes on 05 Jun 2020 23:
Location(s) Central Auckland, South Auckland
Expertise Administration, Communication
Job level(s) Experienced (less than 2 years)
Work type(s) Permanent full-time

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Housing Services Referral Coordinator

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