Local Virtual Store Team Leader
Located anywhere in New Zealand
Permanent, Full Time position
A role with challenges in a multi entity business
Technology is the future of everything! So come and join us as we create it!
What?s in it for you?
An attractive remuneration package including OTE and benefits.
Growth opportunities within larger group of companies.
Generous discounts on mobile phones and accessories.
Fantastic incentives, rewards &
Access to workshops and e-learning.So what about the role?
Respond and investigate all telephone inbound queries from internal &
Handle customer requests/queries with professionalism and urgency with a customer-centric focus
Ensure all escalations are dealt with efficiently and promptly and engage the Resolution Managers if/when required
Motivate and manage the team through regular communication, emails and ongoing feedback
Maintain a professional standard befitting the level of seniority in the business with employees, suppliers and your peers
Acquire new consumer customers through the sale of fixed, mobile and other products and services
Perform cross-sell and up-sell sales activity to existing customers to secure the base and optimise revenue for Vodafone
Ensure all data entry is accurate and performed in a timely manner with an emphasis on ensuring efficient product fulfillment and service provisioning
What should you have?
Experience or knowledge of using Whisbi
Strong product and service knowledge of the Vodafone suite of products
Previous sales experience with a strong focus on customer experience
Strong attention to detail
Good communication skills, both verbal and written
Computer literacy and basic finance literacy is highly advantageous
Who are we?
Vodafone Retail is a Joint Venture between Vodafone New Zealand and Millennium Corp, the latest step in Vodafone?s transformation journey. From 1 October 2019 Millennium Corp will be managing Vodafone?s branded retail footprint across New Zealand, supporting consumer and business customers on their digital journey.
We are passionate about bringing new technology and digital services to New Zealanders, with dedicated retail and business specialists and a redesigned in store experience.
For other opportunities we have within Vodafone Retail please visit https:
//careers.Vodafoneretail.Co.Nz/So? come join us!If this sound like you then Click Apply and submit your CV and Cover Letter, telling us why you would be perfect for this job. You will be contacted as soon as possible regarding your application.
You must be a New Zealand citizen, or have New Zealand Resident status.