Product Content Strategist
Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.Xero?s Product Content Strategists care deeply about language, the communication of ideas, and the way information comes together. They think systemically and can readily see patterns (or the lack of them). Working closely with Product Designers, Product Content Strategists help craft straightforward and meaningful content within Xero?s suite of online software. By combining research and problem-solving with UX writing, they help distil complex information and processes into simple, elegant experiences.
About The Role
You?ll join a small group of Content Strategists that sit inside the Design Research team. At Xero, content strategy and user research are integrated and inter-related. You?ll contribute to wording throughout product development, from process flows to wireframes, prototypes and production.Day to day you will collaborate with Product Designers and others to establish and maintain a consistent, authentic voice across products, driving intentional communication with every word. You?ll create and maintain style guidelines that outline the Xero voice, tone and register, as well as the structure, formatting, and punctuation of content within Xero products. You will also contribute to user research projects (particularly those with a content focus) alongside colleagues in the Design team and other areas of the business. You?ll work with others to develop an improved understanding and impact of the role of content strategy in our processes
You have an inclusive, collaborative approach that helps maintain our values and contributes to making Xero a great place to workYou?re a well-organised, passionate, pragmatic and empathetic colleagueExpert informal and formal communication skillsSystemic and strategic thinking;
you can join up your research with other data and research we have with Xero, and with trends and data from outside Xero
What You?ll Bring With You
Experience as a professional writer and editor, ideally for digital experiencesDemonstrated ability to write in a company\ 's voice in different contextsExpertise in communicating complex ideas to a variety of people in effective waysExperience observing user research and using research insights to improve contentUnderstanding of the design process and how language and user experience work togetherA portfolio of relevant writing work demonstrating your ability (please submit this with your application)
At Xero, we are rewiring the small business economy and want millions of small businesses to thrive through beautiful software, advice, and connections.We see the value in work-life balance, many of us take full advantage of our flexible working arrangements, so whether you like to get a surf in before work, like to head home in time to pick up the kids or you just like working from the comfort of your own home now and then, we want to support you.We trust you to build your career to the best of your ability and we will support your hunger to learn with training and career mentorship, to help you flourish. Our facilities and PX teams work hard to give us great workspaces with all the tech company perks so join us and experience our awesome culture!
In order to be considered for this role all applicants must also submit a portfolio of work. Please include 3 or 4 examples that demonstrate your ability to write content for a user interface (like an app, an online software product or a website).Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.Please include a cover letter in your application, telling us why you?re a great fit for this position.