Advanced Computers is a market leader in providing technology and electronic repair service at 2 branch offices Auckland wide.
We offer a great place to work where people are inspired to be the best they can be. We are proud of being a highly effective, lean and fast-moving organization. Nurture a winning network of our customers and suppliers, together we create mutual, enduring value. We have contributed to our local community with job opportunities and superior service since 1998.
We are looking for two exceptional Reception/Administration people to work on the front desk at our North Shore and Penrose Branch.
The successful applicant will be customer-focused and will share our passion for ensuring customers receive top service every time they walk through our doors.
You will be responsible for:
Exceptional customer service at our front desk
Assisting customers with service orders booking, pickup and service returns
Answering phone queries
Liaison service bookings
General warehousing duties, assisting with inwards and outwards goods and monthly stock take.
Cash handling including start and end of day procedures and invoicing
Creating merchandising products
To be successful in this role, you will need to work effectively with customers and Advanced Computers team members across 2 branch offices Auckland wide. Therefore, sound interpersonal skills, strong customer service orientation and a commitment to Advanced Computers values will ensure success.
Skills and experience required:
At least 2-3 years customer service experience
Excellent communication skills
Excellent organisational and prioritisation skills
Intermediate skill level of MS Office
Passionate about technology and quick learner
Initiative and excellent problem-solving skills.What we offer?
To attract the best, we offer a competitive salary package which includes work incentive, discounted computer purchase, ample parking plus career development plan.
Answering incoming calls and livechats within timely manner
Replying incoming emails within same business day
Welcoming customers arriving in branch office for service or enquiries
Enter internal management system for repair service sent in to branch office with sufficient information
Logging repair calls
Organise deliveries/pick up/onsite service and advise customer with cost and time. Also broadcast internally
Follow up open service jobs to ensure proactive completion before deadlines
Record and reply customer complaints initially according to a manual, and escalate to high management for further assistance if applies
Collect customer payment and record in the internal system
Collect mails daily and process accordingly
Sending electronic quotations, invoices and statements on request
Daily account reconciliation
Banking cash payment and cheques received
Organising sufficient coins and small notes at cashier
Fulfil customer general enquiries
Maintaining clean tidy office and showroom
Assisting monthly stock take on request.
DUTIES AND RESPONSIBILITIES
The Office Administrator will be fundamentally responsible for the processing of general incoming customer enquires of IT product and service. The Office Administrator will maintain the office environment by answering phones, filing, corresponding emails, handling daily banking reconciliation, and performing sales and service follow up and updates.1. Database Entry:
Input customer contact information into Office Management System, make routine address, phone and email changes.
Key in service jobs.
Process incoming cheques and entry payment.
Assist entering customer service information.
2. Office Management:
Maintain office filing and storage systems.
Keep filing/document management system for electronic and paper documents organized.
Monitor and order office supplies.
Perform errands that assist daily functions:
post office, bank, etc.
General reception duties.
Update product display stand and price tags.
3. Staff Assistance:
Research, typing, correspondence and filing.
Guide incoming customers to sales or service coordinator.
Assist staff with administrative duties as requested.
Assume dispatch duties as necessary.
Maintain up-to-date email mailing list.
Follow up service jobs on pending to ensure jobs finished by due date.
Generate daily service pending report to each technician and contractor.
Answer incoming phone calls and livechats or diver to proper departments.
Forward phone call messages to staff.
Response incoming emails and distribute to proper departments.
Pass customer feedback form and return statistics information to the manager.
Maintain appropriate interpersonal relationships with employees, peers, and consumers.
Generate sales and service invoices.
Check bank statement, process payment in office system.
Process payment for sales and service and deposit.
Process daily bank reconciliation.
Counting cash drawer daily.
Deposit big notes cash ($100, $50 and $20) to bank account regularly
Organising sufficient coins and small notes at cashier
Deposit cheques to bank account regularly
Regular checking account receivable and set out statements, contact overdue accounts.
Process purchase invoice in office system.
Maintain front counter and showroom area keeping it clean, covers showroom products, floor, display shelves and display cabinets.
Print and refill product pamphlets in showroom.
Report faults of showroom display PCs ensure all in perfect working conditions.
7. Perform other tasks as identified by the Manager
QUALIFICATIONS AND SKILLS:
Previous experience in an office setting required.
Experienced administrative professional who is dependable and highly organized with business maturity, discretion, enthusiasm, and a positive attitude.
Technologically literate with strong computer skills including familiarity with Microsoft Word and Excel and other commonly used software.
Good internet skills, including use of e-mail programs and group messaging.
Good organizational skills and record keeping (attention to detail is critical).
Cheerful presence and people skills.
Good oral and written communication skills.
Self starter who can work independently.
Skill in establishing priorities and managing workload.
Ability to follow directions