Senior Case Officer
Keep people safe on the roads
Make decisions on the fitness of people applying to operate motor vehicles
We make a difference to New Zealanders everyday
About us | Ko wai m?tou
At Waka Kotahi NZ Transport Agency, it all starts with our people. The organisation\ 's performance and success depend on the people who choose to make this a great place to work and make a difference for Aotearoa. The Transport Agency has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years\ ' time.
This is an exciting time for the Regulatory Services group as we set ourselves up for future success delivering end-to-end regulatory services that are sharply focused on outcomes and delivering our regulatory purpose and objectives. We have a rare opportunity to drive positive change that will make a difference to the way we work and the outcomes we can deliver for the public. Safety is a top priority for the Transport Agency and we, as the Regulatory Services group, aim to improve safety and reduce the risk of harm by being a firm and fair regulator ensuring compliance - it is the essence of why we do what we do. For more information, please visit www.Nzta.Govt.Nz/regulatory/
As well as interesting work, we offer a range of benefits (www.Nzta.Govt.Nz/careers/our-benefits/) including ongoing professional development, the opportunity to work flexibly (within our operational requirements), 4 weeks annual leave, subsidised health insurance, and an active social club.
The opportunity | Te Whiwhinga mahi
The purpose of the Senior Case Officer role within the Medical Review team is to provide professional, accurate and timely medical reviews to Waka Kotahi customers to ensure that the medical fitness of NZ driver licence holders and applicants are in line with road safety initiatives, reference publications, and relevant legislation.
This position carries the responsibility of making decisions on the fitness of people applying to operate motor vehicles on New Zealand\ 's roads. You can make a difference to road safety every day.
This is not a face to face role, interactions with customers and other medical professionals are conducted by phone, emails and letters.
About you | Ko koe t?neiTo be successful in this role, you will bring:
Thorough understanding of medical processes, administration and how the medical professions operate and interact, would be an advantage
A medical and/or regulatory background is preferable but not essential.
Strong interpersonal, verbal and written communication skills
Strong critical thinking skills is essential
Excellent time management, prioritisation and attention to detail
Experience in building and fostering relationships and the ability to build trust easily
Able to adapt and pick up new systems quickly
Excellent customer service ethos
Sound decision making ability
A relevant tertiary qualification
Applications close | R? Katinga :
Tuesday, 9 June 2020
For a copy of the position description:
For further information, email:
To be considered for this position you must have a legal right to live and work in New Zealand.
NZ Transport Agency is an equal opportunity employer (EOE). At the Agency we recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please do let us know if you need any support or have any access requirements that will help you through the recruitment process.