Service desk analyst wellington

anonymous company - Wellington
new offer (21/10/2019)

job description

- Call Logging, data gathering, troubleshooting and incident resolution or assignment to other teams - Proactive event monitoring, incident and jeopardy management and action initiation - Major incident identification and trigger - Network operations interaction - Third party management within ITIL principles - Strong customer service skills - Confident phone manner - An understanding of network services, IP Telephony systems and Mobile solutions, Desktop and Applications - Good knowledge of MS Office - Dedicated and willing to focus and commit - Ability to understand a wide variety of documentation/processes - Good organisational and time management skills - An exposure to IP phone systems support is beneficial - A CISCO certification would be an advantage As part of the application process, should you be successful in being shortlisted for this position you may be required to complete an online digital interview. Due to the nature of this role, you will be subject to a number of additional security checks and will need to be a New Zealand Citizen to achieve our customer’s security clearance requirements. As well as a competitive salary;
you’ll also receive arange of benefits by being part of the Vodafone team. You’ll have access to;
health insurance for you and your whānau, a fully subsidized mobile plan and smartphone for business and personal use*, “My Day” Leave for that day when you just need time out, two weeks paid volunteer time to support your community and when you need it, access to our world-leading parental leave policy. Joining the Vodafone whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa. Me mahi tahi tātou mo te oranga o te katoa. We work together for the benefit of all.

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Service desk analyst wellington

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