Technical Support Consultant
Are you an IT professional who loves working with the latest technology?
Enjoy lateral thinking and wish to develop your technical skills further?
Have a real passion for Cloud technology, customer adoption and technical support?
Love providing excellent customer service and getting involved in exciting projects?
We are looking for a hardworking and self-motivated person with a strong IT focused technical background to join our Managed Services team in Wellington. The ideal candidate will be experienced with at least 2 years in a similar role within a Managed Services environment, communicate in a clear, concise and friendly manner, work as part of a team as well as autonomously, self-motivated and ready to contribute to our support team.
You will provide level 1 IT support for our Managed Services customers specifically around Microsoft Office 365, virtualised infrastructure configuration, management and support across Windows and Linux OS, enterprise applications (Azure AD, Active Directory, Exchange, Teams, SharePoint), network troubleshooting and potentially get involved in a range of internal projects.
What the role will involve:
First level support and issue resolution via phone, remote and e-mail
Occasional on-site support where required
Troubleshooting assistance to end-users
Build strong customer relationships
Prioritise support requests accordingly in a dynamically changing environment
Occasional project work to deploy solutions for customers
Create and maintain client technical documentation
Support Windows and Linux servers, desktops and applications
Support virtualised environments and Remote Desktop Solutions
Take ownership of monitoring configurations, ensuring all client systems are adequately monitored
Observe monitoring dashboards during business hours
Provide afterhours support via an on-call roster rotation.
We need someone that brings:
Solid experience in a desktop and system support role along with desktop, server and application support experience
A good understanding of Public Cloud technologies such as Azure/AWS/OCI with at least 1-year hands on implementation experience
Good experience with Microsoft Office 365, Exchange, Active Directory, Windows and Linux Servers, Terminal Services, Hyper-V &
VMware and SharePoint
A solid understanding of system administration and management, ideally coming from a Managed Services Provider background
Some understanding of Oracle and SQL Server databases
An ability to work to tight deadlines and within constraints
Strong documentation skills including system architecture design/diagrams
ITIL foundation certification preferred
Excellent written and oral communication
A solid work ethic and the desire to learn and develop
Demonstrated industry experience in a customer facing role
A real\ "
attitude is required, along with demonstrated previous experience working autonomously
Excellent troubleshooting skills
Experience with monitoring tools, such as Zabbix or N-Central
Right to live and work in New Zealand.
You will be energetic, enthusiastic, and actively seeking that next all-important opportunity. We are looking for people with a strong customer service focus, with a penchant for learning.
We would like to hear from you if the above sounds like you and you are passionate about making a difference.