Hotel Armitage And Conference Centre
Are you energetic, driven and passionate about the hospitality industry and customers? Do you enjoy learning and upskilling?
If so, our Guest Services Agent/Night Auditor may be the perfect role for you to continue in your hospitality career.
Hotel Armitage is known for having a fun-loving team with supportive managers. We prioritise upskilling and training our staff to give you more opportunities within the hotel. We are looking for someone who is open to learning new skills and being a team player.
The Guest Services Agent/Night Auditor role focusses on working where the guests need. This means that you will likely spend most of your time on the front desk in Reception, working both days and nights, or you may be working in F&
B serving guests, makingcoffees, or making a great cocktail. This is a full time role with 30 hours per week, rostered across 7 days.
We are looking for someone who can:
Follow standard operating procedures and checklists
Complete the Night Audit processes with a high level of accuracy and attention to detail
Complete daily balancing of financial transactions within the hotel
Complete general reception duties such as check in and check out, entering reservations and engaging with guests
Ensure\ 'Service Excellence Every Time\ ' when dealing with any guestrequests or queries including organising room service.
Be responsible for the overnight security of the hotel
Be proactive and knowledgeable in ensuring guests and staff safety in case of an emergency according to emergency policies and procedures
You should have:
One year experience in a similar role, preferably in a hotel environment
Current 1st Aid certificate is an advantage
Solid organizational skills with an attention to detail in tasks performed
Demonstrated ability to work independently and as part of a team
Demonstrated knowledge of Microsoft Office programs (Word, Excel, PowerPoint)
Candidate must be familiar with Property Management Systems, Clarity software preferably
Candidate should be familiar with OTAs and channel manager. Knowledge of GuestTraction software is a plus
Candidate should ideally speak more than 1 language
Excellent presentation and grooming
Reliable, Punctual and Respectful is a must!
Can do Attitude
Current eligibility to work in NZ
We are 1 Big Friendly Family at Hotel Armitage, this means we live the following values:
Be respectful at all time with all staff members and guests.
Have a Team spirit and help yours colleagues from any departments.
Be customer service focussed and practice positive problem solving and win/win approach in all aspect of customer service.
Be open minded and trustworthy
If you enjoy working with a great bunch of people, enjoy team lunches and love having some fun, then do apply to join our A Team.