Its Business Relationship Manager

Massey university - Wanganui
new offer (05/08/2020)

job description

Job description:
ITS Business Relationship Manager - ResearchPosition Purpose To provide strategic-level relationship and leadership for research
Infrastructure and associated services and project management capability
To support the University?s research goals, its researcher communities,
Staff and stakeholders. To act as a senior advocate for the research
Community within ITS to ensure that the research requirements are
Prioritised, supported and funded.Department:
Information Technology Services ITS
ManawatuReports to:
Associate Director:
ITS Infrastructure and Operations
Responsible for:
No direct reports
Band E
Job Title:
Business Relationship Manager - ResearchKey relationships:
Heads of Schools/Institutes in Colleges and Departments
Graduate Research School
Research Operations
Digital innovation team
ITS Operational ManagersExternal
Government agencies as required and appropriateContext:
We are a world-leading university in many academic disciplines and fields
Of research. Our point of difference is research that is connected to
Massey University community and industry. Our researchers are developing expertise and
Skills to advance human knowledge and understanding. Working together
Across disciplines and locations, we solve national and global problems
Through fundamental, applied and interdisciplinary research, while
Culturally and artistically enriching our world.
We are deeply committed to being a Tiriti-led university, demonstrating
Authentic leadership in contemporary Aotearoa New Zealand as we
Uphold Te Tiriti o Waitangi, the founding document of our nation, and its
Principles through our practice. We embrace this not just as an obligation
But as a real opportunity for the nation and its people.1Our educators are preparing a new generation of global leaders. Our
Students are diverse and are attracted to Massey because they want to
Achieve their personal goals or make their mark in the world. They
Experience world-class learning that recognises their intellectual and
Cultural strengths, expands their horizons and prepares them to
Contribute to a rapidly transforming world with skills, critical and creative
Thinking and leadership.We will be renowned for our passion and caring attitude. All Massey
Campuses will be innovation ecosystems, acting as magnets for smart
Enterprises. Wherever we are, we will operate in partnerships founded on
Respect, trust and mutual benefit. Massey is not only defined by what we
Do, but by how we do it.About this department Effective knowledge and information management runs through every
Aspect of the modern university sector?s operations. This role will be
Focussed on supporting relevant university knowledge and information
Support services (particularly library and ICT services) and understanding
And advancing relevant university sector and education system projects
And processes.
This role will represent the ITS department in a range of ICT focused
The objective of the role is to support and advance research information
And technology management across the University.
Project Scope:
University research support services, cloud-based
Solutions and on premise systems and processes.
Expert Working Groups and Short-Life Working Groups:
This role will
Serve on, or facilitate a range of expert (ongoing) and short-life (project)
Working groups. The role will work between the Information Technology
Services department and the University on a range of projects.
Coordination point for evidence, information and best practice on
Anything to do with knowledge and information management.2
Massey core capabilitiesAt Massey we are Tiriti-led, upholding Te Tiriti o Waitangi principles through our practice, We:
Demonstrate awareness Of Te Tiriti o Waitangi and its contribution to Aotearoa New Zealand
Understand the relevance of Te Tiriti o Waitangi in relation to the work of the University and
The people we serve.
Embracing Te Reo in relevant and practical ways in our work place interactions and
Engagement with external stakeholders, giving expression to Tikanga Mäori and protocols
That demonstrates that we respect and value Maori conventions in appropriate settings.
At Massey we work together with mutual respect and caring. We:
Act with integrity and trustworthiness and give credit to others for the work they do.
Work cooperatively and inter-dependently to foster and promote the One University approach
Share knowledge and communicate professionally with courtesy and mutual respect.
Are ethical in all transactions, working within the parameters of our policies and procedures.
Are direct, truthful and maintain confidentiality.
Seek to understand and appreciate our differences.
Are ethical in all transactions, working within the parameters of our policies and procedures.
Are direct, truthful and maintain confidentiality.
Seek to understand and appreciate our differences
Keep ourselves and others safe;
work together to embrace with the University\ 's health, safety
And wellbeing policies, procedures and programmes;
display commitment by actively
Supporting all safety and wellbeing initiatives:
and by actively engaging in health and safety
Improvement opportunities.
At Massey we are future-focused, results- oriented and strive for excellence. We:
Take ownership and responsibility for delivering results to support achievement of
University objectives.
Provide the best quality services to our customers (internal and external) ensuring our
Students/ stakeholders are at the heart of everything we do.
Deliver or support world-class research, teaching and learning and citizenship.
Take personal responsibility for our performance, take pride in doing our job well, and commit
To ongoing personal and professional development
Are motivated and create a positive working environment where our values are reinforced.
Anticipate and respond with agility and resilience to the changing needs of the University and
The communities we serve.
Seek ways to improve our services to deliver in an efficient and effective way.
Embrace technology and apply this innovatively to better meet the needs of those we serve.
Challenge ourselves to reach our potential and help bring out the best in others.
Understand how what we do contributes to the objectives of the University.
AccountabilitiesStrategy, Planning and ? Act as a ?trusted-advisor?, providing leadership and a central
Decision Making point of contact for researchers and key stakeholders, building
Quality relationships, offering planning, solutions development,
And high-quality assistance for digital scholarship and research IT
Accountable for developing, implementing, and maintaining
Policies and procedures to support the infrastructure, resources,
Information assets and operations linked to the Massey
University Digital Strategy in support of research.
Contribute to strategic planning and innovation for Massey
University IT research activities.
Meet regularly with staff and key stakeholders to facilitate and
Maintain relationships, inform and communicate strategy, and
Develop solutionsOperational ? Deliver business value by providing responsive, friendly and
Management professional research services that result in satisfied researchers,
Professional staff, and postgraduate students.Act as senior technical advisor by sharing knowledge of
Technology risks and opportunities in plain English, to improve
Efficiency and effectiveness.
Demonstrate a high level of interpersonal skills through
Relationship management, advocacy and negotiation either within
The faculties, the wider University, or with outside organisations or
Key stakeholders.
Develop and maintain strong collegial relationships with relevant
Service divisions to ensure that all relevant services, strategies
And plans (including service level agreements) are agreed,
Aligned and communicated with appropriate stakeholders.
Develop requirements definition and specification and to perform
Cost/benefit analyses for the provision of research infrastructure.
Provide leadership and vision for research services as a service
Delivery owner. Develop and implement KPIs and reporting to
Support strategic decision making.
Engage in financial management of team resourcing and budget
Preparation in conjunction with management.
Manage projects that will advance Massey University?s digital
Research capabilities. This includes establishing project
Governance and financial and performance reporting.
Serve as an effective Product Owner for software, applications,
Services and infrastructure aligned with research support and the
Massey University Digital Strategy
Contribute at a high level to strategic plans that help researchers
Supporting to access and utilise digital research skills, tools, services and
Researchers and technologies.
Capability development
Accountable for the coordination of efforts within, and external to,
Massey University that achieve organisational research goals
And build digital research culture and capability.
Maintain a strong understanding of developments in emerging
Technologies, computer hardware, IT security, software systems,
Hosted services and algorithms where they apply to research
Computing and web applications
Leadership ? Be a role model, demonstrating strong people relationship
Management and project leadership skills.
Uphold and demonstrate through action reproducible research,
Data principles, and software sustainability.
Ensure research staff develop a good level of university
Awareness relevant to their position including knowledge of
Appropriate University IT policies, procedures, and regulations.
Promote the appropriate level of responsibility, training and
Resources for research staff to perform their job effectively and
Achieve agreed goals.
Adhere to university policy and processes within Massey
University, such as security and data management protection.
Facilitating Change ? Lead through influence and example to build a culture of
And Innovation knowledge sharing and help empower others across Massey
University and connected communities to facilitate positive digital
Transformation and service/customer experience in areas of
Research support.
Identify innovation and change opportunities and provide
Technical research leadership including capability building,
Evaluation, roadmap setting, technology networking, and
Maintaining continuous service improvement.
Lead research project implementation that include cross pillar
Support from ITS and stakeholders
Build Massey University position nationally in eResearch and
Digital Scholarship.
Maintain regular relationship meetings with key stakeholders and
Research Relationship provide them with updates on new initiatives, projects and
Management services and demonstrations of available and pre-release
Establish and maintain the relationship management programme
With faculties, schools and relevant central service units to
Include engagement with:
O Research groups and institutes to provide service
Information, facilitation and instigation to further the
Growth of supporting research technologies within
O Individual researchers to provide advice and support in
The use of technology to assist with their research needs
O Academic staff in support of their research requirements
And initiatives
O Students through Massey support groups to increase the
Use of innovative technologies to enhance their
Experience while at Massey
O External parties including tertiary institutions and
Supporting groups to increase opportunities for
Collaboration and service developmentResearch projects and ? Ensure that digital resources are adequately defined and planned
Platforms within university and external research projects
Provide a subject matter expert role within projects that includes
Service change or technology delivery in learning, teaching and
Actively ensure that learning, teaching, research and the student
Learning experience are core to service design and delivery
Contribute to benchmarking and review of our current learning
And research environments
Contribute to the ongoing evolution of ITS services to support
Cloud-based opportunities that support research outcomes.
Qualifications and Experience
? Tertiary degree in business administration, related field or related
ITIL certification desirable
Project PMP/Prince2 certification preferred.
Agile, COBIT certification desirable but not requiredExperience:
? Proven experience in an advanced management role (preference
Given to those with research project or program management
Extensive experience with the organisation?s core Research
Software applications.
Excellent understanding of the organization?s goals and
Thorough understanding of project/portfolio management
Techniques and methods.
Excellent knowledge of Office 365;
working knowledge of
Portfolio/project management software (MS Project Online etc.) is
A strong advantage.
Outstanding leadership and organisational skills.
Excellent listening, interpersonal, written, and oral communication
Exceptional leadership, time management, facilitation, and
Organisational skills.
Excellent communication skills.
Excellent problem-solving ability.
Pre-employment checks
Requirement to pass a Criminal and Traffic Convictions (Security) Check
Pre-employment performed by the Ministry of Justice.
Requirement to pass a Credit History Check performed by Veda
Requirement Advantage Personal Information Services Requirement to pass a
No Asset Procedure.7

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Its Business Relationship Manager

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