Are you looking for an opportunity to take on a leadership role at New Plymouth District Council? NPDC is looking for an energetic leader for the parking enforcement team who thrives on variety and enjoys assisting customers and colleagues.The parking team take on an ambassadorial role and are here to help the public make effective parking decisions and increase parking space turnover to make access to the New Plymouth CBD easier. The team, as part of their duties, issue and process infringement notices for stationary vehicle offences, manage road safety and traffic issues around special events and move or arrange vehicles to be moved if they pose a traffic hazard or are illegally parked. The team is also involved in the monitoring and regulation of freedom camping.As the leader of the team, the role is ?front facing? - staff constantly interact with customers assisting with a wide range of queries from technical parking detail to general information regarding our lifestyle capital. It is truly a varied role and is an excellent opportunity for the right person.To be successful in this role, you will have:
The ability to communicate effectively with external and internal customers
Ability to think creatively to solve practical problems
Attitude to go the ?extra mile? for our customers
An eye for detail
Experience working in a leadership role is strongly preferredComprehensive training is offered to the right person. You will be working in a collegial and technical environment with exciting challenges daily.At NPDC we aim to create and sustain a truly rewarding workplace environment for our staff. We have put together an integrated Total Rewards Framework that spans Wellbeing, Development, Benefits, Culture and Recognition. The NPDC Total Rewards Framework provides a diverse range of opportunities and benefits for our staff. You can expect to start in this role between $67,740 - $73,760Applications close Thursday 11 June 2020POSITION:
Parking CoordinatorJOB LEVEL:
Team CoordinatorREPORTS TO:
District ServicesPOSITION PURPOSE:
To coordinate and monitor parking and freedom camping administrative and enforcement procedures and ensure the organisation?s responsibilities are met, analyse trends, and implement best practices.Number of people directly reporting to you as at 30 June 20207Expenditure delegation before Lead approval is required$5000KEY RELATIONSHIPSIntegrated - Transportation team, Customer Support, Contact Centre, NPDC Legal team and other Regulatory Services.
External ? Local government organisations, NP Police and Department Internal Affairs, ADR, Wilson Parking, Armour Guard, NPE Tech, complainants and general public.KEY ACCOUNTABILITIES:
To ensure the Parking Team carry out their responsibilities in a safe, effective and professional manner.
Provide technical leadership under the relevant legislation including but not limited to, Land Transport Act 1998, operative New Plymouth District Council Bylaws, Freedom Camping Act 2014, Reserves Act 1977, Local Government Act 2002 and the Health Act 1956.
Supervise performance of staff and ensure robust communication both within the team and across Council teams, promote ongoing development of staff and organise and support training opportunities. Ensure all service provided meets the Treaty of Waitangi principals and the bicultural policy.
Strong focus on leadership, continuous improvement and making a difference.
Organisational obligations, including familiarisation and compliance with organisational policies, Health and Safety responsibilities, Civil Defence and Emergency Management responsibilities.
Actively ensure that good employer obligations and legislative requirements are fulfilled, particularly in relation to all key relevant legislation such as Employment Relations Act and Health and Safety at Work Act.KEY PERFORMANCE INDICATORS:
Developed annually and form part of performance and team plansCORE COMPETENCIES:
Work collaboratively to enhance and develop team performance.
Provide clear direction, set appropriate standards of behaviour and delegate work appropriately and fairly.
Effective performance and delivery within a political environment.
Maintain cultural awareness
Remain informed of current events affecting the community
Set high standards of performance for team membersQUALIFICATIONS/EXPERIENCE:
Proven experience in a leadership role
National certificate or similar in statutory investigation and enforcement preferred.
A minimum of two years in Parking Services or in an enforcement or compliance role
Sound knowledge of pertinent legislation such as, Land Transport Act 1998, operative New Plymouth District Council Bylaws, Freedom Camping Act 2014, Reserves Act 1977, Local Government Act 2002 and the Health Act 1956
Knowledge of lawful procedures and Court procedures
Valid driver?s licence
Computer literacyOUR VALUES: