Territory Customer Support Manager, Nz
The most important work you?ll ever do is the work you can do right now.
There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centres at an unprecedented rate. Making sure there is enough food, fibre and infrastructure for our rapidly growing world is what we?re all about at John Deere. And it?s why we?re investing in our people and our technology like never before in our 183-year history. Here the world?s brightest minds are tackling the world?s biggest challenges. If you believe one person can make the world a better place, we?ll put you to work.
Territory Customer Support Manager, NZ - 66312About the role:
This is an exciting opportunity for a driven, forward thinking and experienced Agricultural Customer and Product Support Specialist to be part of one of the worlds most respected companies as they transform to become a leader in smart industrial. You will play a key role in partnering with our dealerships to develop their product support capabilities, service management and profitability strategies. In addition, you will drive product and performance issue resolution with dealers and customers while managing the Customer Experience. This is a true trusted advisor role, where coaching and guiding dealer customer and product support initiatives are critical to the success of the role.
Reporting to the John Deere AU/NZ Branch Customer Support Manager, the NZ Territory Customer Support Manager is responsible for supporting and providing professional and credible support to all John Deere Agricultural Dealerships throughout New Zealand. The role is a field-based position that will require the incumbent to maintain a home office and regularly travel to execute the deliverables of the position.
As an enthusiastic and business focused Customer Support professional you will thrive in a dynamic environment that constantly transforms to meet new business requirements. You enjoy working collaboratively with others, have an extensive off highway technical engineering background with a passion for Agriculture and the highest standards of service delivery and customer satisfaction. The ability to challenge views in a professional manner, and be a confident leader are all critical requirements for this role. In addition, you have/are:
Highly developed communication and relationship management skills with the ability to build credibility, engage and influence at all levels
Excellent planning and organisational skills with a reputation for delivery
Extensive knowledge of technical off highway engineering
Field experience with regular customer contact and knowledge of dealer/distribution networks.
Practical experience with John Deere Machinery and Equipment will be highly desired
Here at John Deere, we embrace diversity and welcome applications from people of all gender identities, ages, ethnicities, sexual orientations, disability and religions. We believe that understanding and respecting each other?s differences will ultimately lead to even greater success.
Appropriate work authorisations are required in New Zealand prior to application.
Applications for this position will close at COB 3rd June 2020.
The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment.